TAXPAYER COMPLAINTS MANAGEMENT

Please use this identifier to cite or link to this item: http://ngfrepository.org.ng:8080/jspui/handle/123456789/2735

Full metadata record

DC Field	Value	Language
dc.contributor.author	Nigeria Governors' Forum	-
dc.date.accessioned	2021-01-19T10:47:20Z	-
dc.date.available	2021-01-19T10:47:20Z	-
dc.date.issued	2020-01-18	-
dc.identifier.citation	Nigeria Governors' Forum Secretariat (2020). A guide for State Internal Revenue Services on Taxpayer Complaints Management	en_US
dc.identifier.isbn	978-978-985-748-7	-
dc.identifier.uri	http://ngfrepository.org.ng:8080/jspui/handle/123456789/2735	-
dc.description.abstract	The tax system creates an uneven power arrangement between taxpayers and tax authorities because tax authorities are empowered to administer taxes - which is a mandatory payment to government not warranting direct service be reciprocated unlike charges, levies, and fees. However, the tax authority is expected to provide adequate guidance and assistance to ease the cost and process of compliance. To guide the delivery of its service to the taxpayer, service standards are set by way of laws, regulations, and a charter, ensuring citizens are aware of their rights to excellent service delivery by the tax authority.	en_US
dc.language.iso	en	en_US
dc.publisher	Nigeria Governors' Forum Publishing	en_US
dc.subject	TAXPAYER	en_US
dc.subject	COMPLAINTS	en_US
dc.subject	MANAGEMENT	en_US
dc.subject	GUIDE	en_US
dc.subject	INTERNAL REVENUE	en_US
dc.subject	STATE	en_US
dc.title	TAXPAYER COMPLAINTS MANAGEMENT	en_US
dc.type	Book	en_US
Appears in Collections:	HELPDESK RESOURCE TOOLKITS

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taxpayer complaints management.pdf		5.81 MB	Adobe PDF	View/Open