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http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236| Title: | HOW TO IMPROVE SERVICE DELIVERY AND PREPARE SERVICE CHARTERS: A STEP-BY-STEP GUIDE |
| Other Titles: | HOW TO GUIDE |
| Authors: | Nigeria Governors' Forum |
| Keywords: | IMPROVE SERVICE SERVICE DELIVERY GUIDE |
| Issue Date: | Apr-2016 |
| Publisher: | Nigeria Governors' Forum Publishing |
| Citation: | NGF (2016) How to improve service delivery and prepare service charters: A step-by-step guide |
| Series/Report no.: | HOW TO GUIDE;2 |
| Abstract: | This step-by-step guide to improving service delivery is the second in the series of NGF How to guides. The series of How to guides was developed with support from SPARC to help executives, directors and managers in Nigerian federal and state public services to build and operate services more strategically and more effectively. This guide describes the overall approach to improving service delivery, an approach tested by SPARC in selected states. The guide captures some of the key lessons learned between 2010 and 2014" |
| URI: | http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236 |
| Appears in Collections: | HELPDESK RESOURCE TOOLKITS |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NGF How To Improve Service Delivery Guide.pdf | HOW TO GUIDE | 553.62 kB | Adobe PDF | View/Open |
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