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Please use this identifier to cite or link to this item: http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236
Title: HOW TO IMPROVE SERVICE DELIVERY AND PREPARE SERVICE CHARTERS: A STEP-BY-STEP GUIDE
Other Titles: HOW TO GUIDE
Authors: Nigeria Governors' Forum
Keywords: IMPROVE
SERVICE
SERVICE
DELIVERY
GUIDE
Issue Date: Apr-2016
Publisher: Nigeria Governors' Forum Publishing
Citation: NGF (2016) How to improve service delivery and prepare service charters: A step-by-step guide
Series/Report no.: HOW TO GUIDE;2
Abstract: This step-by-step guide to improving service delivery is the second in the series of NGF How to guides. The series of How to guides was developed with support from SPARC to help executives, directors and managers in Nigerian federal and state public services to build and operate services more strategically and more effectively. This guide describes the overall approach to improving service delivery, an approach tested by SPARC in selected states. The guide captures some of the key lessons learned between 2010 and 2014"
URI: http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236
Appears in Collections:HELPDESK RESOURCE TOOLKITS

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