![NGF logo](/image/ngfb1.jpg)
Please use this identifier to cite or link to this item:
http://ngfrepository.org.ng:8080/jspui/handle/123456789/2735
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Nigeria Governors' Forum | - |
dc.date.accessioned | 2021-01-19T10:47:20Z | - |
dc.date.available | 2021-01-19T10:47:20Z | - |
dc.date.issued | 2020-01-18 | - |
dc.identifier.citation | Nigeria Governors' Forum Secretariat (2020). A guide for State Internal Revenue Services on Taxpayer Complaints Management | en_US |
dc.identifier.isbn | 978-978-985-748-7 | - |
dc.identifier.uri | http://ngfrepository.org.ng:8080/jspui/handle/123456789/2735 | - |
dc.description.abstract | The tax system creates an uneven power arrangement between taxpayers and tax authorities because tax authorities are empowered to administer taxes - which is a mandatory payment to government not warranting direct service be reciprocated unlike charges, levies, and fees. However, the tax authority is expected to provide adequate guidance and assistance to ease the cost and process of compliance. To guide the delivery of its service to the taxpayer, service standards are set by way of laws, regulations, and a charter, ensuring citizens are aware of their rights to excellent service delivery by the tax authority. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Nigeria Governors' Forum Publishing | en_US |
dc.subject | TAXPAYER | en_US |
dc.subject | COMPLAINTS | en_US |
dc.subject | MANAGEMENT | en_US |
dc.subject | GUIDE | en_US |
dc.subject | INTERNAL REVENUE | en_US |
dc.subject | STATE | en_US |
dc.title | TAXPAYER COMPLAINTS MANAGEMENT | en_US |
dc.type | Book | en_US |
Appears in Collections: | HELPDESK RESOURCE TOOLKITS |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
taxpayer complaints management.pdf | 5.81 MB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.