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http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Nigeria Governors' Forum | - |
| dc.date.accessioned | 2020-10-05T12:56:02Z | - |
| dc.date.available | 2020-10-05T12:56:02Z | - |
| dc.date.issued | 2016-04 | - |
| dc.identifier.citation | NGF (2016) How to improve service delivery and prepare service charters: A step-by-step guide | en_US |
| dc.identifier.uri | http://ngfrepository.org.ng:8080/jspui/handle/123456789/1236 | - |
| dc.description.abstract | This step-by-step guide to improving service delivery is the second in the series of NGF How to guides. The series of How to guides was developed with support from SPARC to help executives, directors and managers in Nigerian federal and state public services to build and operate services more strategically and more effectively. This guide describes the overall approach to improving service delivery, an approach tested by SPARC in selected states. The guide captures some of the key lessons learned between 2010 and 2014" | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Nigeria Governors' Forum Publishing | en_US |
| dc.relation.ispartofseries | HOW TO GUIDE;2 | - |
| dc.subject | IMPROVE | en_US |
| dc.subject | SERVICE | en_US |
| dc.subject | SERVICE | en_US |
| dc.subject | DELIVERY | en_US |
| dc.subject | GUIDE | en_US |
| dc.title | HOW TO IMPROVE SERVICE DELIVERY AND PREPARE SERVICE CHARTERS: A STEP-BY-STEP GUIDE | en_US |
| dc.title.alternative | HOW TO GUIDE | en_US |
| dc.type | Working Paper | en_US |
| Appears in Collections: | HELPDESK RESOURCE TOOLKITS | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NGF How To Improve Service Delivery Guide.pdf | HOW TO GUIDE | 553.62 kB | Adobe PDF | View/Open |
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